Privacy Policy

Last Updated: November 10th, 2025

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make purchases through our online store (collectively referred to as the “Services”). By using our Site, you agree to the practices described below.

1.Information we collect

1.1 Information you provide to us

When you interact with our store, you may voluntarily share certain information with us, such as:

  • Account information: your name, email address, password, and login credentials.

  • Contact details: phone number, billing address, and shipping address.

  • Order information: details about purchases, returns, and order history.

  • Payment details: when you complete a transaction, our payment partners may collect payment card or banking information to process your purchase.

  • Communications: messages or inquiries sent to our customer service team, product reviews, or feedback.

  • Marketing preferences: your consent to receive marketing communications or participate in promotional campaigns.

We collect this information to provide our services and fulfill our contractual obligations to you.

1.2 Information collected automatically

When you visit or use our Site, we automatically gather certain technical data (“Usage Data”) using cookies, pixels, tags, and similar tracking technologies (“Cookies”).

This data may include:

  • Your IP address, device ID, and browser type

  • Operating system and settings

  • The pages or products you view, the links you click, and the time and date of your visit

  • How you access and interact with our Site, including referral URLs and session duration

  • Device and network identifiers

Cookies and tracking technologies help us improve functionality, personalize your experience, and analyze performance trends.

1.3 Information from Third Parties

We may receive additional information about you from third-party sources, including:

  • Platform providers: such as Shopify or other e-commerce infrastructure companies that host our online store.

  • Payment processors: that handle financial transactions and verify payment details on our behalf.

  • Marketing and analytics providers: who collect and analyze website traffic, advertisement performance, and engagement metrics.

  • Shipping and logistics partners: to ensure your orders are processed, tracked, and delivered correctly.

  • Social media platforms: if you interact with our accounts, ads, or integrations (e.g., logging in via Facebook, Instagram, or Google).

Any personal information obtained from third parties will be treated according to this Privacy Policy.

2. How we use your personal information

We use your personal information for the following purposes:

2.1 To provide and manage our services

  • To process transactions, deliver products, handle returns and refunds.

  • To create and maintain your user account.

  • To communicate about your purchases, deliveries, or account updates.

  • To personalize your shopping experience and recommend products.

Processing your data in these contexts is necessary to fulfill our contractual obligations.

2.2 For marketing and promotional purposes

  • To send newsletters, offers, and promotional materials.

  • To display personalized ads on our Site and third-party websites.

  • To measure the effectiveness of our campaigns and tailor future content.

If you are located in the European Economic Area (EEA), these actions are based on our legitimate interest to grow our business, as per Article 6(1)(f) of the GDPR. You can opt out at any time by following the unsubscribe link in our emails.

2.3 For security, prevention, and compliance

We use your information to:

  • Detect, investigate, and prevent fraud or unauthorized activities.

  • Maintain the integrity and security of your account and transactions.

  • Comply with legal and regulatory obligations.

  • Enforce our Terms of Service and other policies.

2.4 To communicate with you and improve our services

  • To provide customer support and respond to your inquiries.

  • To gather feedback and conduct satisfaction surveys.

  • To improve product offerings, website usability, and user experience.

This processing aligns with our legitimate interests to operate and enhance our Services.

3. Cookies and Tracking Technologies

Like most online stores, we use cookies and similar tools to recognize you, remember your preferences, and understand how visitors use our Site.

Cookies help us:

  • Keep your cart and session active

  • Analyze site performance

  • Deliver relevant advertising

  • Improve loading speed and usability

You can manage or block cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

Our store also respects the Global Privacy Control (GPC) signal, which allows users to automatically opt out of data sharing for targeted advertising. Learn more at https://globalprivacycontrol.org.

4. How we share Personal Information

We may share personal information in limited circumstances, such as:

  • With service providers: including web hosting, payment processing, customer support, marketing, and analytics services.

  • With business partners: for collaborative marketing, joint promotions, or to improve product offerings.

  • With affiliated companies: within our corporate group to streamline operations.

  • With legal authorities: when required to comply with applicable law, respond to subpoenas, or defend our rights.

  • In business transactions: such as mergers, acquisitions, reorganizations, or bankruptcy proceedings.

We never sell or rent sensitive personal information. Any sharing of information for advertising purposes will be done with your consent where required by law.

5. Children´s Privacy

Our Services are intended for general audiences and not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us to request its deletion.

6. Data Retention and Security

We employ reasonable technical and organizational measures to safeguard your data against loss, misuse, and unauthorized access.

No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute protection.

We retain personal information for as long as necessary to:

  • Maintain your account

  • Complete transactions

  • Comply with legal and accounting requirements

  • Resolve disputes and enforce agreements

When data is no longer required, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have some or all of the following rights:

  • Right to Access/ Know: Request details about the personal information we hold about you.

  • Right to Deletion: Ask us to erase personal data, subject to legal retention requirements.

  • Right to Correction: Request updates or corrections to inaccurate data.

  • Right to Portability: Obtain a copy of your data in a transferable format.

  • Right to Opt-Out: Direct us not to sell or share your information for advertising.

  • Restriction or Objection: Request limits on how we process your information.

  • Withdrawal of Consent: Revoke previously given consent.

  • Appeal: Challenge a decision related to your request.

You can exercise these rights by contacting us at the details below. We may verify your identity before responding.

We will never discriminate against you for exercising your privacy rights.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own.

If you are located in the EEA, United Kingdom, or Switzerland, we ensure appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms are in place before transferring data internationally.

9. Third- Party Links

Our Site may include links to third-party websites or social media platforms not operated by us. We are not responsible for their privacy practices or content.
We encourage you to review their privacy and security policies before providing any personal information.

10. Updates to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always include the “Last Updated” date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us: 

Email: info@themelonexplorer.com


We are the data controller for the processing of your personal information under applicable data protection laws.