FAQs
- When will my order arrive?
- Germany: 2–4 business days after dispatch
- Europe: 4–8 business days depending on destination
Delivery times may vary during peak seasons or holidays.
- What are the shipping costs?
- Germany: calculated at checkout
- Europe: €10.49 flat rate
- Free shipping in orders over €150
- Do you ship internationally?
We currently ship exclusively within Europe.
We deliver to the following countries:Sweden, Austria, Romania, Italy, Spain, Portugal, Netherlands, Belgium, Poland, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Slovenia, Czech Republic, Hungary, and Croatia.
We do not ship outside Europe at this time.
- Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information.
- I didn’t receive my order confirmation. What should I do?
We’ll send you an email confirmation as soon as we’ve received your order.
Sometimes these automated emails can be filtered into the spam folder, so it might be worth checking there first.
If you still haven’t received anything after 24 hours, you can contact us at info@themelonexplorer.com or simply use the contact form available here.
- What is your return policy?
You can return your order within 30 days of receiving it.
Items must be:
- unused
- undamaged
- in original packaging
- Are return shipping costs refunded?
No, return shipping costs are not refundable.
- Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service.
- What does your 30-day money-back guarantee mean?
You can return your order within 30 days. Once the return has been received and approved, a refund will be issued.
We offer a satisfaction guarantee: if you are not fully satisfied with the quality of our products, you can return them within 30 days and receive a full refund, no questions asked.
You will only need to cover the return shipping costs.
- How will I receive my refund?
Once you have sent the product back to us and we have registered it, we will email you a confirmation and begin the refund process. Please allow up to 10 banking days for the funds to appear in your account. Refunds can only be issued to the original payment method used for the purchase, even if the item was received as a gift.
- Can I get a refund if the price has changed after purchase?
As an online store, prices may be adjusted depending on demand, promotional campaigns, or product availability.For this reason, if the price of an item changes after your purchase, we are not able to offer a refund for the difference.
- Can I exchange my order?
If you would like to exchange your product for a different size, style, or color, please contact us at info@themelonexplorer.com to arrange the return of the original item.
- What payment methods do you accept?
We accept:
- American Express
- Maestro
- Martercard
- Visa
- Apple Pay
_ Google Pay
- Shop Pay
- PayPal
- MobilePay
- Union Pay
- Bancontact
- Is payment secure?
Yes. All payments are processed via SSL-encrypted checkout for maximum security.
- What currency do you use?
All our prices are shown in euros (€) and include VAT for customers within the European Union.
- Do I need an account to place an order?
You can easily place your order as a guest without needing to register.However, we still recommend creating an account, as it helps you keep track of all your orders in one place. If you decide to shop with us again in the future, having an account will also make the checkout process much quicker and more convenient.
- How can I get a discount code?
Sign up via the subscription form below to become part of The Melon Explorer community and stay updated with our exclusive discounts whenever they are released.
- Can I use more than one discount code per order?
No, you can only use one discount code for each order.
- What is your approach to sustainability?
At The Melon Explorer, sustainability is a core part of everything we do, from design to production and packaging.
We focus on creating durable, low-impact products for children that respect the planet and are made to last.We use organic cotton, recycled polyester (rPET), and work with ethical manufacturers in Portugal and Vietnam.
Our packaging is plastic-free, recycled, and designed to be recyclable or reusable.
We believe in creating less, but creating better.We believe in making thoughtful choices rather than fast consumption.
- How can I share feedback with you?
Your feedback is very important to us, and we take our customers’ opinions seriously.
You can leave your review in the product page
We look forward to hearing what you think.
- How should I care for my products?
Each product includes its own care and washing instructions on the label, and these can also be consulted on the website during the purchase process. Following these guidelines will help maintain quality over time.To ensure long-lasting performance, we recommend:
- Following the care instructions provided on the product label
- Washing at low temperatures whenever possible
- Avoiding harsh detergents or bleach
- Air drying whenever possible
Proper care not only extends the life of the product but also helps reduce its environmental impact.